1. Introduction
Welcome to Dansadau Tech Solution Providers PLC. We're committed to protecting your privacy and being transparent about how we handle your personal information.
This privacy policy explains what information we collect when you:
- Visit our website
- Sign up for our training courses (web development, data analysis, cybersecurity)
- Use our computer repair and IT support services
- Book appointments or submit service requests
- Make payments for our services
- Contact us for support or inquiries
In simple terms: We only collect information that helps us provide better services to you. We never sell your personal data to anyone.
2. What Information We Collect
Personal Information
When you create an account or use our services, we collect:
- Your full name
- Email address
- Phone number
- Physical address (for service delivery)
- Date of birth (for age verification)
- Profile photo (optional)
Service-Related Information
Depending on the service you use, we may collect:
For Training/Student Portal:
- • Course enrollment details
- • Learning progress and grades
- • Assignment submissions and feedback
- • Attendance records for live classes
- • Certificates earned
For Repair/IT Services:
- • Device details (make, model, serial number)
- • Problem description and service history
- • Appointment schedules
- • Service tickets and repair status updates
- • Warranty information
Payment Information
When you make a payment, we collect billing details through secure payment processors (Paystack, Stripe). We do not store your full card details on our servers.
Technical Information (Automatically Collected)
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referral source (how you found us)
3. How We Use Your Information
We use your information to:
Provide Services
Deliver training courses, handle repairs, process appointments, and manage your account.
Communicate
Send service updates, course materials, appointment reminders, and support responses.
Process Payments
Handle billing, invoices, refunds, and payment-related issues.
Improve Services
Analyze usage patterns to enhance our courses, repair services, and user experience.
Security
Prevent fraud, protect accounts, and ensure platform security.
Legal Compliance
Meet legal obligations and respond to lawful requests from authorities.
Marketing: We may send promotional emails about new courses or services, but you can unsubscribe anytime.
4. Training Services & Student Portal
When you enroll in our training programs (Web Development, Data Analysis, Cybersecurity, etc.), we:
- Track Progress: Monitor your course completion, quiz scores, and assignment submissions to help you learn better.
- Issue Certificates: Generate certificates with your name and achievement details when you complete courses.
- Enable Collaboration: Share your profile with instructors and study groups (only basic info like name and course).
- Record Attendance: Log your participation in live classes and virtual sessions.
- Job Board: If you apply for jobs through our platform, employers can see your profile and qualifications.
Your Control: You can adjust privacy settings in your student portal to control what information is visible to other students or instructors.
5. Repair & IT Support Services
When you use our computer repair and IT support services, we:
- Record Device Details: Store information about your device (model, serial number, issue description) to provide proper service.
- Manage Appointments: Schedule and track your service bookings, including technician assignments.
- Ticket System: Keep records of support tickets, chat conversations, and repair progress updates.
- Photo Documentation: Take photos of devices before and after repair for quality assurance and your records.
- Warranty Tracking: Maintain warranty information and service history for future reference.
Data on Devices: We respect the privacy of data on your devices. Our technicians will not access personal files unless you specifically authorize it for troubleshooting purposes.
6. Payment & Billing Information
We take payment security seriously:
Payment Processors
We use trusted payment gateways (Paystack, Stripe) that comply with international security standards (PCI DSS). Your card details go directly to them, not to our servers.
What We Store
We only keep transaction records (amount, date, status) and the last 4 digits of your card for reference. We never store full card numbers or CVV codes.
Invoices & Receipts
We generate and store billing invoices with your name, service details, and payment information for accounting and tax purposes.
Refunds
If you request a refund, we may need additional verification to process it securely.
7. How We Protect Your Data
Your data security is our top priority. We implement multiple layers of protection:
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Servers
Your data is stored on secure servers with firewalls, intrusion detection, and regular security audits.
Password Protection
Passwords are hashed and encrypted. Even our staff cannot see your actual password.
Limited Access
Only authorized employees who need access to perform their jobs can view your personal information.
Regular Backups
We perform regular backups to prevent data loss from technical failures.
Activity Monitoring
We monitor for suspicious activity and unauthorized access attempts to protect your account.
Your Part: While we do our best to protect your data, please use a strong password, don't share your login details, and log out when using shared computers.
9. Third-Party Services
We work with trusted third-party services to provide better functionality:
Payment Processors
Paystack and Stripe handle payment transactions securely. They have their own privacy policies.
Email Service
We use email services to send course materials, receipts, and notifications.
Google Sign-In
If you sign in with Google, we receive basic profile information (name, email) as per Google's privacy policy.
Cloud Storage
Course materials and documents may be stored on secure cloud platforms.
These third parties have access only to the information necessary to perform their functions and are contractually obligated to protect your data.
10. Your Privacy Rights
You have control over your personal information. You can:
Access Your Data
View and download all personal information we have about you through your account settings.
Update Information
Edit your profile, contact details, and preferences anytime in your account dashboard.
Delete Your Account
Request complete deletion of your account and personal data. We'll remove it within 30 days.
Opt-Out of Marketing
Unsubscribe from promotional emails at any time using the link at the bottom of emails.
Restrict Processing
Ask us to limit how we use your data if you believe it's inaccurate or being misused.
Data Portability
Get a copy of your data in a machine-readable format to transfer to another service.
To exercise any of these rights, contact us at privacy@dansadautech.com.ng or use the account settings in your portal.
11. Children's Privacy
Our services are designed for users aged 16 and above. If you're under 16, please have a parent or guardian create an account on your behalf and supervise your use of our services.
We do not knowingly collect personal information from children under 16 without parental consent. If we discover that we've inadvertently collected such information, we will delete it immediately.
Parents and guardians can contact us to review, update, or delete information about their children.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:
- Post the updated policy on this page with a new "Last Updated" date
- Send you an email notification if you have an account with us
- Show a prominent notice on our website
We encourage you to review this policy periodically. Your continued use of our services after changes indicates your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests about this privacy policy or your personal data, please reach out to us:
Dansadau Tech Solution Providers PLC
Apo Resettlement, Abuja, Nigeria
We aim to respond to all privacy-related inquiries within 7 business days.
Your Privacy Matters
We're committed to protecting your personal information and being transparent about our practices. Thank you for trusting Dansadau Tech with your data.